Privacy Policy

Effective Date: July 20, 2026

At Chimney Guard USA (“Chimney Guard USA,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or communicate with us.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

When you submit a form, request an estimate, schedule an appointment, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Property address
• City, State, and ZIP code
• Service requested
• Appointment preferences
• Any information you voluntarily include in your message

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Referring website
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Respond to inquiries and service requests
• Schedule appointments
• Provide chimney inspection, cleaning, repair, installation, and related services
• Send appointment confirmations and reminders
• Provide customer support
• Improve our website and services
• Process financing or payment-related requests when applicable
• Comply with legal obligations
• Protect against fraud and unauthorized activity

Text Messaging (SMS) Communications

If you voluntarily provide your phone number and opt in to receive text messages, you agree to receive SMS communications from Chimney Guard USA regarding:

• Appointment confirmations
• Appointment reminders
• Service updates
• Customer support
• Follow-up communications
• Promotional offers (when you have opted in)

Message frequency varies depending on your interaction with us.

Message and data rates may apply.

You may opt out at any time by replying:

STOP

For assistance, reply:

HELP

Your SMS consent is never shared with third parties or affiliates for marketing purposes.

SMS Privacy Notice

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except aggregators and service providers necessary to deliver SMS communications. This policy is intended to comply with carrier and messaging provider requirements for SMS communications.

How We Share Information

We do not sell your personal information.

We may share your information only with:

• Employees and authorized representatives
• Trusted service providers who help operate our business
• Payment processors
• CRM and appointment scheduling providers
• Marketing and analytics providers
• Government authorities when required by law

All third parties are required to protect your information and use it only for legitimate business purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Measure advertising effectiveness
• Enhance user experience

You can control cookies through your browser settings.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services
• Maintain business records
• Meet legal obligations
• Resolve disputes
• Enforce our agreements

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Children’s Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has submitted personal information, please contact us so we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will become effective immediately upon posting the revised version on this page. The “Effective Date” at the top will reflect the latest revision.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Chimney Guard USA

Phone: (770) 275-2500

Email: [email protected]